Users will receive this message When they buy a hardware wallet from BitBox.

Why is it a Design pattern?
This note is a good example of service design; BitBox thought about delighting users at each touch point, including unboxing of the wallet.

Notes like this do more than express gratitude - they also demonstrate to the customer that they and their relationship with your organization are valued. Thank-you notes can even foster loyalty and trust from customers.

Image Source: Reddit